Rental Terms & Policies
Special Occasion Rentals required a 50% NON-REFUNDABLE deposit with each rental. The equipment is reserved for your event and is not available for rental to other customers. This deposit is required at time of reservation. Full payment is required two weeks before event (adjustments to counts can be made at this time). For any refund (excluding deposit), any cancellation must be made at least two weeks prior to scheduled event. Less than two weeks notice, no money is refunded. If rental equipment is returned and not used, there is no refund.
We accept Visa, MasterCard, Discover, American Express, debit and cash. NO PERSONAL CHECKS ARE ACCEPTED IF PAYING LESS THAN TWO WEEKS BEFORE EVENT.
Special Occasion Rentals will wash all glassware, flatware, and china. We ask that they be free of food and debris. Liquids, lemons, limes, etc. must be emptied from all glasses. All food service equipment must be rinsed of any food debris. We clean all linens but ask that they be shaken free of food and debris. Special care is needed to protect linens from wax, burns, or damaging stains and soil. Please return hangers. If these rules are not followed, additional charges will apply.
Responsibility remains with the customer from the time of delivery or customer pickup, until the time of return, including safe transporting when customer picks up the order. When picking up in trucks and open trailers, we ask that you bring blankets to cushion equipment. Customer is responsible for safe transport of equipment. Equipment must be protected from the weather.